Methods of Payment We currently accept payments made via PayPal. Please keep in mind that you do not have to have a PayPal account in order to pay using a credit card. If you would like use a different method of payment please contact us so that we can make arrangements. Although we prefer PayPal, we may make exceptions on occasion. Shipping We currently ship to locations in the continental United States only. We ship via FedEx Priority Overnight, which guarantees delivery to most areas by 10:30 a.m. Unless otherwise noted, shipping varies by location and is not included in the price of the animal (please provide us with your zip code for a shipping quote). When you inquire about an animal we will provide you with the total cost including shipping. We ship on Monday, Tuesday and Wednesday of each week. We do not ship animals on Thursdays or Fridays. This greatly reduces the risk that an animal will become stuck in a shipping facility for several days over a weekend. We will not ship animals if the temperature at our location or yours is below 40 degrees, over 90 degrees or during other extreme weather conditions. We monitor the weather on weather.com and reserve the right to postpone any scheduled shipment(s) if we believe conditions to be unsafe for the animal. Live Arrival Guarantee We guarantee live arrival for all animals when (and ONLY when) the following conditions are met: • someone is available to sign for the animal upon delivery • temperatures are 40–85 degrees in the area that the animal is being delivered If you meet the above conditions and receive an animal that is DOA please contact us within 24 hours of the animal's arrival. A refund or replacement will be made at our discretion. If you do not contact us within 24 hours of arrival we regret that we will not be able to issue a refund or replacement. Satisfaction Guarantee If for any reason you are not satisfied with an animal that you receive from us please contact us within 48 hours of receipt of the animal. If you do not contact us within 48 hours of arrival we regret that we will not be able to honor any kind of guarantee.
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